Frequently Asked Questions (FAQs)

How do I create surveys?

Survey creation in Community Surveys is done from front-end only. So if you already configured your component and created a menu item for the component page, all you need to access the component through created menu on front-end. Make sure you are logged in and your user group has given create permissions in configuration.

Community Surveys comes with an easy to use Ajax powered web form for creating survey questions. You can create the surveys from available set of question types, just click or drag them onto the form and add necessary information to the question. Please make sure that your Joomla user group has required permissions to create surveys to access create functionality

How do I set permission settings for my user group?

Login to administration and go to Components->Community Surveys->Configuration. Now you can see set of boxes with user groups listed in them. Each box corresponds to permission to one operation such as Accessing component, Creating surveys etc. Please select desired user groups to allow access. You can select multiple user groups by using CTRL+Mouse left button.

I am unable to access the component, giving me 401 error.

You should select your user group under permission settings tab of Community Surveys component under Component Access box. To allow guest users, check Public User Access check box. You can select multiple user groups by press and hold CTRL button and select items.

My users are able to take survey earlier, now it is giving error stating unavailability of credits.

Community Surveys allows you to limit number of responses that a survey can take. You can set this number while creating the survey (initial form of survey creation). Please note that if you enabled points system and you do not have enough points in your account, your survey will throw the error as it is unable to allocate points for survey credits.