Category: Core Joomla
Published on Saturday, 09 February 2013 17:07
Written by Maverick
Terms of Service
Scope of provided services
All corejoomla software comes with technical support for the period of the membership a user subscribe for. Further the support is limited to the number of domains mentioned in the respective membership plan. For support purpose, a single installation of Joomla® is treated as one domain.
The software distributed by corejoomla.com in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU General Public License for more details. You should have received a copy of the GNU General Public License along with the extension. If not, see <http://www.gnu.org/licenses/>.
corejoomla.com provides the fully functional demo of the software for you to evaluate. If you are unsure of the software fits your needs, please do contact us before purchasing.
On the following conditions you may be eligible for refund.
- You bought a wrong subscription, however not yet downloaded the software. Since we do not have any control over the software after it is downloaded, we treat the software is being used after it is downloaded. Please do contact us for any membership switch overs before you download the software.
- Issues related to hosting/installation which we could not fix and the software cannot be used on your website. We do not support the localhost websites and the sites which we do not have access to.
- Charged multiple times for the same subscription
We only provide support to our subscribers through our site's forum section. We will not provide support by any other means including, but not limited to, email, regular mail, telephone, Twitter, Facebook, Skype and so on. If you wish to receive support without using our site's forum section or demand that you be given a full discount in violation of our refund policy we reserve the right to request to be paid according to our regular consultancy rates. Our regular consultancy rates are $50 per hour (plus VAT, where applicable), minimum charge one hour.
Subscription at corejoomla.com are not to be considered as a gurantee of response time or a service level agreement. All support requests are answered on a "best effort" basis. If you have not received any response withing 72 hours, please use the Contact Us page to let us know of the issue. If we determine that there is an objective difficulty in providing support to you over our forum section we will provide you with support over email, in exception of our support policy.
We reserve the right to provide no support for outdated versions of our software or when your server environment does not meet our minimum requirements. Support policy details regarding different versions of our software and server environment are detailed in our release announcements. We reserve the right to give you a link to our troubleshooting page, documentation and/or previous support topics if we deem it necessary for providing better support. We will not provide support for issues not related to our software or services. We reserve the right to decline support if the request or the conversation is conducted in a language other than English or when the language barrier makes it impossible to provide meaningful support. We reserve the right to decline support when access to the affected site is denied or objectively impossible. We reserve the right to decline providing support on a case by case basis (even though we do try to help everyone), with or without a reply to your support request. We assume no responsibility for any issues directly or indirectly caused by our support efforts, as per the "No warrantly" article of this policy. We reserve the right to close support topics for any reason deemed appropriate. We reserve the right to decline providing support for issues which have to do with using Joomla!, not our software (e.g. Joomla! ACLs). We reserve the right to close or delete forum/support topics if the user refuses to follow our instructions and insists on receiving support (our instructions are support and you're supposed to follow them in order for us to help you). We reserve the right to edit or delete topics or topic replies. We reserve the right to close or delete topics and/or block accounts of users who become abusive and/or pugnacious in their support replies; we are trying to help frustrated users under adverse conditions, please respect it and understand that we are neither deities nor saints.
Fair use policy
The owners of corejoomla.com believe in software Freedom and strive to provide low cost, high quality services surrounding their software. In order to keep the costs low, without placing artificial restrictions, we have a fair use policy in place. In no event shall we provide support to anyone who is seeking our support for more than domains supported by the respective membership. This restriction is in place to deter edge cases, like a hosting provider buying a single subscription, installing the software on all of his clients' sites and then overflowing our support services with its client's requests. If such behaviour is detected, we regret to inform you that we will immediately terminate the user account without a refund.
Moreover, corejoomla.com reserves the right to terminate any account which is supected in being implicated in unlawful or abusive activity, including –but not limited to– unsolicited mass distribution of our for-a-fee software. Account termination is in the sole discretion of corejoomla.com and we reserve the right to not provide any prior warning or further information.
For the record, we have only terminated one (1) account on those grounds (he was leaking our for-a-fee software to warez sites) and never declined to answer even a single support ticket since February 2010. Thank you for supporting us and keeping it honest!
We reserve the right to terminate user accounts (upon fair warning) of users who are submitting the same support requests numerous times to our support system. We reserve the right to block or terminate accounts (upon fair warning) of users who submit an excessive amount of support requests.
Actions for content beyond fair use and account termination policy
If the content you submit to corejoomla.com is deemed offensive, inappropriate, defamatory, objectionable or in any other way engage in disruptive behavior we reserve the right to use your personal information to stop such behavior.
If corejoomla.com believes on reasonable grounds that you are in violation of the laws of India, we reserve the right to submit your personal information - including the content itself and any other relevant information about you - to the proper authorities, such as law enforcement, your ISP or school email / ISP.
corejoomla.com reserves the right to terminate user accounts (free or paid subscribers) when the aforementioned fair use rules are violated. Furthermore, corejoomla.com reserves the right to terminate user accounts if the user is posting unsolicited messages (spam), engaged in sites or services promoting the unauthorized distribution of proprietary or other distributed for-a-fee software (warez), directly promoting or linking to resources promoting indecent or unlawful actions, or in any other way trying to disrupt or diminish the quality of the services offered by this site. Account termination takes place without prior notice and is considered final. Holders of terminated accounts, if they are paid subscribers, will not be refunded. corejoomla.com reserves the right to terminate any further user accounts created by the holder of a terminated account, or any other person, business or organization affiliated with or endorsed by the holder of a terminated account.
Zero spam tolerance
As noted above, if you send out an unsolicited message, your account will be terminated without prior notice. One strike and you're out. Moreover, you will feed our anti-spam filter with keywords so that you can't spam us again.
Zero bandits tolerance
If you do as much as imply that you are encouraging people to use illegal or unofficial copies of software your account will be terminated without prior notice, as noted above. Respect the work of others and we'll respect you. If you don't and act as a bandit, you'll be treated as one.
corejoomla.com seeks to follow the industry's best practices concerning personal information handling.
The website contains hyperlinks to external resources, hosted and operated by third parties. These parties have their own privacy policies, including cookies, and we urge you to review them carefully. We do not accept any responsibility or liability for the handling of your personal information when visiting these external resources; your use of those third party resources and/or websites is your own responsibility.
We also use third-party service and content providers (currently, only Google Analytics) who may collect their own set of personal information. Since these are third parties, the information collected by them is not governed by this Privacy Statement. Take a look at the Cookies section towards the bottom of this document for more information.
Personal information collected
Whenever you register for our members-only services, for example using our forum or registering for our newsletter, we may ask personal information about you. This can consist of such information as your name, e-mail, website address, gender, etc. By entering the information in the fields requested you enable corejoomla.com to provide you with the services you select.
We record your IP address as part of the unconditional logging our web server software does whenever anybody accesses our site. The collected IP addresses remain on record for at least a year, but they will be not shared with third parties. Exception to this rule is sharing information with authorities in the case of a suspected or proven breach of our site or other proven misuse of our services.
We record your IP address, HTTP Referer information, username (if applicable), date & time as well as the selected item whenever you are downloading anything from our Downloads page. This information is strictly confidential and will not be shared with any third party unless a. we are requested to do so by law or b. it is deemed of absolute necessity in order to protect our business (e.g. as a proof of service consumption in the case of a PayPal dispute). We will not sell, lease or in any other way allow any third party to have access to the raw, redacted or aggregated forms of this information, as per the next section of this document.
Use of collected information
corejoomla.com will NOT sell, rent or otherwise willingly transmit the recorded personal information to any third party. Your privacy is important to us and we will not even offer aggregate information resulting from personal information processing to any part outside corejoomla.com. We only use the recorded personal information for:
- service administration purposes, e.g. sending you password reminders, registration confirmations, billing subscription services etc.;
- to contact you regarding new content added on our website, e.g. new forum posts, if you have opted in for this sort of communication;
- to personalize your experience, through the storage of your preferences in cookies and/or our site's database;
- analyze the use of our website and improve its usability;
- IP addresses may be used to identify the location of users, the number of visits from different cities / territories / countries or filter and block inappropriate use.
- dispute chargeback requests
If corejoomla.com wishes to use the recorded personal information for other uses, it will notify you beforehand so that you have the chance to opt-out from these new uses.
When we contact you
We only contact you if you have explicitly opted-in for such communication through the use of our services. For example:
- We may contact you if a new post was added to a thread or category you have subscribed to
- We shall contact you regarding if your subscription status has changed or a change is imminent
- We shall contact you to send you a copy of your invoice after a purchase
- We may contact you when you register or modify a user account, request a username/password reminder or reset, or in any other case where you perform an action related to the administration of the information stored in your user account
You may opt for corejoomla.com newsletter, however in no case the newsletter will be sent to you if you unsusubscribe to it.
These forms of contact are conducted by automated software running on our server. You always have the chance to opt-out from such communication. corejoomla.com will never send unsolicited email messages ("spam") or allow third parties access to our users and contacts database.
We may also directly contact you - manually sending out emails, as opposed to automatic email sending outlined above - under special circumstances such as:
- Suspecting that your account is compromised by an unauthorized third party
- Before, during or after server-related incidents which may seriously hamper your ability to use our services
- In case you have crossed the line of fair use of our services
- If you have so asked us with an email, ticket, personal message, instant message, Twitter message or any other form of contact.
Contact for marketing purposes
We do not send unsolicited (or even opt-in) email messages for marketing purposes.
Information sharing with third parties
Information collected by corejoomla.com will not be shared with any third parties. Not in their raw form, not in a processed or aggregate form. We do not share personal information with third parties except as stated in the "Use of collected information" article above.
Important note: Please review the section on cookies, as we employ third-party service/content providers. These providers collect their own set of personal information, governed by their own privacy statements.
Exceptions to this rule will be clearly stated and will only be part of a special offer campaign. For instance, we may launch a campaign offering subscriptions to third party services for free or with a discount. If we are to collect and share your personal information you will be informed before opting in to that campaign.
Notable exception: When you submit an unsolicited support request –that means any kind of support request submitted by any means other than our ticket system– you do not have any reasonable expectation of privacy. We reserve the right to publicise parts or the entirety of our communication using any means we deem appropriate.
Duration of personal information retainment
Notwithstanding any aforementioned cases of explicit information removal, your personal information may be stored in our servers for an indefinite period of time, no less than the duration of your account's existence or 1 calendar year, whichever is more.
What is a cookie? A cookie is a brief amount of data, usually containing a unique identifier, sent to your browser software from a website and recorded on your computer's permanent storage. Each website may set one or several such cookies on your computer, but your browser will only allow a website to access the cookie(s) it has set and deny access to other websites' cookies.
Cookies record information about your preferences and allow us to customize your experience. They are also used for handling user authentication in the members-only areas of a website. Users have the option to be forewarned before accepting a cookie, review cookies already stored on their computer's permanent storage and even delete them if so required. These options are given to you by your web browser software. Each web browser handles these features in a different way, so you have to consult your web browser's help / user guide / manual to learn more about this.
Third-party cookies. corejoomla.com employs the services of third-party services and content provides. Most notably we use Google Analytics to track website usage. Each of these services sets its own cookies. corejoomla.com doesn't have direct access to those cookies and the use of those third-part cookies is governed solely by the respective service/content provider's Privacy Statement. For more information you may consult the following resources:
- Sending an email to support at this domain name
- You can use the "Contact Us" link